Fresh Direct

[miss_pryss]

OK, NY-area folks. Do y'all use Fresh Direct? Do y'all LIKE Fresh Direct?

Here is why I ask.

I have used it twice. Last week, everything worked like a charm. This week, not so much.

1. The chili burst out of its container and got all over its box

2. The box with bread never arrived

3. Somewhere along the order process, the toilet paper and paper towel disappeared from the order.

4. Rectifying all of this took OVER AN HOUR of phone time with Fresh Direct.

So. Has this ever happened to you? Is this a regular sort of fuck up or an anomaly?

Comments

[yahtzee63.livejournal.com]

I've had soup containers break (although not since they started using the new containers, which are so sturdy they seem to require the Hulk to open them) and I have frequently had a single item left out of the order; when I call in with this, they either give me a refund or separately deliver the other item later with no fuss. It's an annoyance, but compared to the experience of standing a checkout line with screeching children and only being able to buy what I can carry up five flights -- I'm okay with it.

[miss-pryss.livejournal.com]

Yeah, that's the thing. I'll put up with a lot in the name of convenience. On the other hand... I could have gone out and bought the stuff in the neighborhood in the time it took me to force them to straighten it all out for me.