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Political, sorta.
Oct. 9th, 2006 01:23 pmBelow is a letter I just sent to American Airlines. Thanks to ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
alg for the inspiration.
* * * * *
October 9, 2006
American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612
To Whom It May Concern:
After reading numerous accounts, including an article in The New Yorker (http://www.newyorker.com/talk/content/articles/060925ta_talk_collins) about the bigotry with which George Tsikhiseli and Stephan Varnier were treated by American Airlines staff and the subsequent hostility and bullying they were subjected to by the purser and the pilot of the plane, neither I nor any members of my family will use your airline anymore.
I am dismayed and saddened that the intolerance and bigotry demonstrated by your employees has been validated by your company's staunch defense of their behavior, when they instead should have been appropriately and publically reprimanded.
Sincerely,
Miss Priss
* * * * *
You all might think about sending such a letter.
* * * * *
ETA:
Here is the reply I received today.
October 10, 2006
Dear Ms. Priss:
We appreciate your inquiry about a recent article that appeared in The New Yorker
about reported events on one of our flights. Thank you for giving us the opportunity
to comment.
As the world'slargest airline, American Airlines served more than 80 million
customers last year from all over the world and we are well-known for welcoming all
customers. Our company has a solid reputation for fairness and equality in the
workplace and marketplace. A careful review of the records for the reported incident
indicates that the actions taken by our crew members were reasonable,
non-discriminatory, and struck the right balance in maintaining a safe, comfortable,
and respectful travel experience for all passengers onboard the aircraft. Being a
leader in diversity is challenging given our large and diverse customer base, but our
commitment to welcoming all customers remains unchanged. Consistent with our
leadership position, we frequently review our policies, procedures, and training to
determine whether enhancements can be made to prepare employees to address a variety
of social situations in a professional and respectful manner.
Again, Ms. Priss, thank you for contacting us. We will continue to work hard to
ensure all customers enjoy a pleasant journey when flying with American Airlines.
Sincerely,
Carolyn Brannen
Customer Relations
American Airlines
alg for the inspiration.* * * * *
October 9, 2006
American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612
To Whom It May Concern:
After reading numerous accounts, including an article in The New Yorker (http://www.newyorker.com/talk/content/articles/060925ta_talk_collins) about the bigotry with which George Tsikhiseli and Stephan Varnier were treated by American Airlines staff and the subsequent hostility and bullying they were subjected to by the purser and the pilot of the plane, neither I nor any members of my family will use your airline anymore.
I am dismayed and saddened that the intolerance and bigotry demonstrated by your employees has been validated by your company's staunch defense of their behavior, when they instead should have been appropriately and publically reprimanded.
Sincerely,
Miss Priss
* * * * *
You all might think about sending such a letter.
* * * * *
ETA:
Here is the reply I received today.
October 10, 2006
Dear Ms. Priss:
We appreciate your inquiry about a recent article that appeared in The New Yorker
about reported events on one of our flights. Thank you for giving us the opportunity
to comment.
As the world'slargest airline, American Airlines served more than 80 million
customers last year from all over the world and we are well-known for welcoming all
customers. Our company has a solid reputation for fairness and equality in the
workplace and marketplace. A careful review of the records for the reported incident
indicates that the actions taken by our crew members were reasonable,
non-discriminatory, and struck the right balance in maintaining a safe, comfortable,
and respectful travel experience for all passengers onboard the aircraft. Being a
leader in diversity is challenging given our large and diverse customer base, but our
commitment to welcoming all customers remains unchanged. Consistent with our
leadership position, we frequently review our policies, procedures, and training to
determine whether enhancements can be made to prepare employees to address a variety
of social situations in a professional and respectful manner.
Again, Ms. Priss, thank you for contacting us. We will continue to work hard to
ensure all customers enjoy a pleasant journey when flying with American Airlines.
Sincerely,
Carolyn Brannen
Customer Relations
American Airlines
