Sky and I used FD for over a year, with very few problems. Once or twice I got the wrong type of green (spinach instead of red leaf lettuce), and once an onion had gone off, but I never experienced the type of problems you had this week. Oh, wait, actually - one time they lost a box in transit. We called and re-scheduled, but they then showed up an hour later with the 'lost' box, so the re-schedule appointment was cancelled. It definitely didn't take an hour to get all that done, either.

Overall, I've had good experiences.