Fresh Direct

[miss_pryss]

OK, NY-area folks. Do y'all use Fresh Direct? Do y'all LIKE Fresh Direct?

Here is why I ask.

I have used it twice. Last week, everything worked like a charm. This week, not so much.

1. The chili burst out of its container and got all over its box

2. The box with bread never arrived

3. Somewhere along the order process, the toilet paper and paper towel disappeared from the order.

4. Rectifying all of this took OVER AN HOUR of phone time with Fresh Direct.

So. Has this ever happened to you? Is this a regular sort of fuck up or an anomaly?

Comments

[schuyler.livejournal.com]

That sounds like an anomaly to me. I've been ordering from them at least once a month for almost two years and I've always loved it. I think the one time I had an issue (a box didn't arrive), it was maybe 15-minutes on the phone to schedule a redelivery.

[miss-pryss.livejournal.com]

OK, I'm glad to hear you say that. I think I'll stick with them and hope for better performance in the future...